Introduction
At Soulful Drinks, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a fair and transparent returns and refunds policy. Please read the following policy carefully to understand how you can initiate a return or request a refund.
Effective Date: 11 July 2024
Contact Information
Soulful Drinks
Address: Bourcetstraat 25, Antwerp, Belgium
Email: tawilmila@gmail.com
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: You must initiate the return within 30 days from the date of purchase.
- Product Condition: The product must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods such as food, flowers, or plants.
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products).
- Gift cards.
- Sale items (only regular priced items may be refunded).
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at tawilmila@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Partial Refunds
Partial refunds may be granted under the following circumstances:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at tawilmila@gmail.com.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at tawilmila@gmail.com with details and photos of the damage or defect. We will arrange for a replacement or a refund as soon as possible.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at tawilmila@gmail.com.
Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Soulful Drinks
Email: tawilmila@gmail.com
Address: Bourcetstraat 25, Antwerp, Belgium
Thank you for shopping at SoulfulDrinks.com. We value your business and aim to provide excellent customer service.