1. Introduction
Welcome to Soulful Drinks (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, SoulfulDrinks.com (“Website”), purchase our products, or interact with us in any other way. This policy is compliant with the General Data Protection Regulation (GDPR).
Date of Last Update: 11 July 2024
2. Data Controller
The data controller responsible for your personal data is:
Soulful Drinks
Address: Bourcetstraat 25, Antwerp, Belgium
Email: tawilmila@gmail.com
3. Information We Collect
We may collect and process the following personal data about you:
3.1 Information You Provide to Us
- Contact Information: Name, email address, phone number, billing and shipping addresses.
- Account Information: Username, password, and other registration details.
- Transaction Information: Details about payments to and from you, and other details of products and services you have purchased from us.
- Correspondence: Information you provide when you contact us or participate in surveys, promotions, or other activities.
3.2 Information We Collect Automatically
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our Website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3.3 Information from Third Parties
We may receive personal data about you from various third parties, including analytics providers, advertising networks, and search information providers.
4. How We Use Your Information
We use your personal data for the following purposes:
4.1 To Provide and Improve Our Services
- To process and deliver your orders.
- To manage your account.
- To improve our Website, products, and services.
4.2 To Communicate with You
- To send you updates, newsletters, and promotional materials.
- To respond to your inquiries and provide customer support.
4.3 To Comply with Legal Obligations
- To comply with applicable laws and regulations.
- To enforce our terms and conditions and protect our legal rights.
4.4 For Marketing and Advertising
- To provide you with information about products and services that may interest you.
- To personalize and measure the effectiveness of our advertising.
5. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
- Consent: Where you have given consent to the processing of your data.
- Contract: Where processing is necessary for the performance of a contract with you.
- Legal Obligation: Where processing is necessary to comply with a legal obligation.
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.
6. Sharing Your Information
We do not share your personal data with third parties except in the following circumstances:
- Service Providers: We may share your data with third-party service providers who assist us in operating our Website, conducting our business, or serving our customers.
- Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or damage. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: You have the right to request access to your personal data.
- Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
- Erasure: You have the right to request the erasure of your personal data under certain conditions.
- Restriction: You have the right to request the restriction of processing of your personal data under certain conditions.
- Objection: You have the right to object to the processing of your personal data under certain conditions.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request the transfer of that data to another controller.
To exercise any of these rights, please contact us at tawilmila@gmail.com.
10. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Website. For more information, please refer to our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Soulful Drinks
Address: Bourcetstraat 25, Antwerp, Belgium
Email: tawilmila@gmail.com
Thank you for trusting Soulful Drinks with your personal data. We are committed to protecting your privacy and ensuring the security of your information.